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Posted by Aimee Griffin | May 21, 2013 11:47:00 AM
Dov Seidman discusses this highly relevant topic in this TIME Magazine Online piece: Apology Not Accepted: The Right – and Wrong – Way to Say You’re Sorry.
The past month has seen a flurry of high-profile apologies. From Bloomberg’s apology over data-snooping to acting IRS commissioner Steven Miller’s apology for ‘poor service.’ When delivered sincerely, apologies can help renew trust and rebuild a damaged brand.
Thoughts about inspiring principled performance.