Every organization thrives off of high employee performance, and needs it in order to meet goals and deadlines. While it’s important to set factors for what defines high performance you also need protocols to measure the performance levels. Consistent performance measuring coupled with thorough feedback and communication will set your company up for smooth sailing and ensure a high performing team. Below are a few aspects to help you measure your staff’s performance.
Quality of Work:
- Does the employee complete projects in a timely manner?
- Is work done to the standard expectation your organization has set?
- Are questions asked when he or she is stuck and needs clarification?
- These are all questions that will allow you to gauge the work performance and have an idea of how effectively is done.
- Does he or she choose to be optimistic?
- Are they frequently a team player who keeps the big picture in mind?
- Is there an urgency to keep peace and harmony amongst peers?
An employee’s attitude is infectious amongst the team, and it affects their overall work performance. Poor attitudes will be apparent in team/individual performance.
Personal Presentation and Habits:
- Is he or she dressed appropriately and representing your organization well?
- Do they have poor habits such as gossiping or provoking office drama?
Employees’ habits can bring down morale and performance just as their attitude. Take a look at what they do around one another and how they care for their appearance while at work.
Client Survey: This is straightforward and effective. If you have a client or customer based organization, asking customers about their experience will give you great insight into how well employees are performing. This can be done via email or telephone.
Punctuality: Timing is everything, and poor time management can cost you money.
- Are they on time for work each day?
- Do they attend meetings regularly and on time?
- Are assignments done in the time frame given?
- Do they take longer than allowed during lunch?
As time costs money, it’s crucial to ensure that your employees are on time and precise in their deliver on all levels.
Random Check Ins: This should be done tactfully, as not to hover and provoke a sense of mistrust. Depending on your industry and nature of business you can implement random checks to ensure that performance is in alignment with standards. This can include random phone record search, email search, or day-of meetings while at work. Be sure that your employees are aware of this policy, as it can motivate them to always be prepared.
Our custom compliance training programs can make assessing your team a complete breeze. Get in touch with us to create programs that will address performance; this means you’ll spend more time working and less time assessing.
About the Author
Ethics and compliance leader providing tools, education, and advisory services for global companies to inspire principled performance. LRN’s overall approach recognizes the inherent limitations of rules and regulations in influencing behaviors. In our view, focusing on actions that help build and maintain a values-based culture will mean more compliance and reduced costs as a result of tangible and sustainable behavioral change.More Content by LRN Corporation